A step-by-step refund guide:-
Step 1:- Not Happy with your product, no problem. Just give us a call at our customer care number 022 6133 6918 or email us at email@example.com within 7 days after you have received the product. When you call/email us for refund please mention your reason for refund. That way it becomes easy for us to understand our customers better.
Step 2:-As soon as your refund order has been filed with us, there are two options:- a) either you ship the product yourself b) or we will arrange for a pick up from the same address to which the product was shipped.
Step 3:- Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will either replace your product or give you a gift voucher for the same amount (whatever you opt for). We will also refund the shipping charges (if applicable) when you return the product. Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower. In case you do not want to opt for the gift voucher for the amount of refund or the exchange product, such amount shall then be refunded as you paid for the product. If the payment was made by Credit Card, Debit Card or Net Banking, we will refund the money to your Credit Card, Debit Card or Net Banking account respectively*.
• Orders cannot be cancelled, once they are shipped.
• Refund process will be initiated once we receive the goods.
• We refund only to customers in India.
• If you cancel your order before the products are shipped, you can have your entire money refunded in less than 7 business days.
* Please follow up with your respective bank/ card issuer post completion of refunds process by "www.shopwelspun.in" to check on reflection of funds in your account.